White Horse Mortgage Services Ltd
Press Release 22-02-2009
Please click here to view the press release.
Established in 1990, White Horse Mortgage Services is the
premier provider of Mortgage Arrears Counselling in the United Kingdom
and Eire, working for a large number of the major Banks, Building
Societies and other Lenders.
We have an extensive national resource of professional experienced
Counsellors, with principally bank or building society managerial
backgrounds and all trained in Arrears Counselling techniques.
Services
Mortgage Arrears Counselling
Where our Counsellors are able to meet with, and speak to a borrower in difficulty, an acceptable solution can be found in greater that 80% of all cases. We are also able to provide comprehensive information on the property visited, together with reasons for the Mortgage Arrears.
Individual Voluntary Arrangement (IVA) Counselling
Home counselling to prepare a report for licensed insolvency practitioners or lenders including verified income and expenditure details and property information suitable for assessment to optimise a sustainable solution.
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Pre-eviction and Possession Day Attendance
Our counsellors will ensure that occupants are preparing to leave the property on the date set by the Court and that they understand their responsibilities. Where possible we will obtain forwarding and contact details. We can also attend the property on the day of possession, alongside the Court Bailiff, to check that the borrowers have fulfilled their responsibilities to the lender.
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Post Possession Recovery
Where a borrower has left a property, with an outstanding balance owed, our counsellors can meet with the debtors and help them budget for repaying the debt.
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Pre Loan Completion Visits
This enables identity verification and a lifestyle assessment to be added to the pre-loan information obtain by lenders. Borrowers can also be informed about direct debits and collection dates, arrears policy and anything else that the Lender wants to bring to their attention.
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Post Loan Completion Visits
This service is designed to ensure that borrowers understand the main terms and conditions of their loan and are happy with the service that lenders have provided. It is also an opportunity to get feedback about the loan process and to ensure contact details are established.
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Tracing
Our fast and efficient tracing service uses extensive national databases to locate individuals. If we are unable to make a positive trace in this way then we can instruct one of our professionally trained field operatives to carry out discreet enquiries at the last known address.
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Rent Arrears Counselling
Local Authorities and private landlords are increasingly using our professional counselling service to help recover rent arrears, reduce bad debt and improve their cash flow.
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Property Visits and Inspections
We can carry out any type of property visit from a simple ‘drive by’ to ascertain the occupancy and external condition of a property and/ or its immediate environment to a detailed inspection of the property. We will also deliver documents that need to be handed over in person.
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Bespoke Services
Our resource can be used to provide a Nationwide service for a client's individual needs using our highly professional field force to represent them, whenever they cannot be in attendance themselves.
Pembroke House, 1 Eastcott Hill, Swindon, SN1 3JG
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